Refund Policy

Aplomb wants your team to get real value from the Aplomb service. If it isn't the right fit, we offer a 30-day money-back guarantee on subscription payments.

30-day money-back guarantee

You can request a full refund of a subscription payment within 30 days of the date of that order. Refunds apply to the payment you are asking about, and your workspace data is not deleted when a refund is issued.

How to request a refund

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles refunds. To request one, visit paddle.net with your order details, or email us at support@myaplomb.co and we will help you through it.

Cancelling your subscription

You can cancel at any time from Billing in your Aplomb dashboard, which opens the secure customer portal. When you cancel, your plan stays active until the end of the billing period you have already paid for.

Questions

Email support@myaplomb.co and we will get back to you.